actiVchat™

Chat with website visitors on your computer and cell phone

actiVchat™ empowers live chat from a website to a computer AND cell phone. Powered by CellSigns™ patent-pending Interactive Messaging System, actiVchat is a completely out-of-the box website tool that allows a company or website owner to allows customers the option of chatting with a sales or support professional immediately.

The actiVchat interactive live chat tool that allows a website visitor to instantly start a chat with a representative or sales professional. The representative is able to chat using their Instant Messenger or cell phone via text messaging. The power click-to-chat system that allows website visitors to communicate with customer service representatives or a sales team whether they are in front of a computer or connected via a cell phone. Easily implement it across a website, customer service pages, in an email signature, blogs and more.

Compatible with:

•   Yahoo IM
•   AOL IM
•   MSN Messenger
•   Google Talk
• Chat via Text Messaging

How it Works:

From the website, a website visitor clicks on a chat box. From the chat box, the website visitor asks a question. The sales agent on the other end is at his/her computer and gets the message. Answers the question posed and converts the sale or provides customer serivce. The representative then needs to meet with another client. While away from his/her computer, the system will automatically send all chat conversations to his/her cell phone. So when the next internet visitor wants to ask a question, the sales agent can respond - in real time, wherever they are. The complete chat log is recorded and made available for review at anytime.

Applications include:

• Real Estate
• Mortgage Brokers
• Insurance
• Field Sales
• Medium and Small Businesses
• Web Portals
• Technical Support/After Hours Support
• Retail and Service based businesses
• Classified Advertisers ... and more

In a recent Forrester survey, website chat users said that it was both faster (44%) and easier (34%) than using the phone. It also cited more time to formulate thoughts (33%) and improved personal feel over email (33%).